Support and Warranty Information
You can contact our support group via email, telephone or via our postal address below.
Warranty and online support
Software technical support is available from Fitness Technology’s support engineers. Initial support inquiries - send a support request to infoatfittech.com.au (Note: replace at with @ symbol - SPAM protection measure) Just provide an outline of the issue - a screen grab is helpful (via Fn+PrtSc Key) With all KMS and BMS software on the front page go to Help\System Report copy that text also send these details too.
In the first 12 months from the equipment purchase date - the first 2 hours online support is free of charge. Thereafter an invoice will be submitted to clients requesting support with our details for a Bank EFT payment. The invoice cost will be based in increments of 15 minute time periods spent here. Most issues are fixed online in 15 – 30 minutes. Real time support is also available via Skype which enables our support engineers to speak with clients to take them through the steps whilst viewing their PC screen at the same time (Skype anywhere is free of all phone costs.)
Product Support Email:
infoatfittech.com.au (Note: replace at with @ symbol - SPAM protection measure)
Website Support Email:
infoatfittech.com.au (Note: replace at with @ symbol - SPAM protection measure)
Australia Mobile Phone Direct: 0418815400
International Mobile Phone Direct: +61418815400
Postal Address:
PO Box 139
Suburb: Fullarton
State: South Australia
Post Code: 5063
Country: Australia